Geneviève Digby, MD, FRCPC, MSc(HQ)
Queen’s University, Kingston, ON

In this session, participants will reflect on how virtual care has evolved since the COVID-19 pandemic, including an exponential uptake in use and novel approaches to incorporating technologies in health care. The literature around advantages and disadvantages to virtual care will be presented, including considering where virtual care has the opportunity to improve health quality and where it has the potential to exacerbate inequities in care. Quality Improvement methodology will be reviewed, including how this approach can be used to optimize virtual care in an individual practice or organization.

Learning Objectives
At the end of this presentation, attendees will be able to:

  • Reflect on how virtual care has evolved since the COVID-19 pandemic
  • Understand how virtual care can have both positive and negative impacts on health quality
  • Use a Quality Improvement approach to optimize virtual care in an individual practice or organization

CanMEDS Roles Addressed: Collaborator, Communicator, Health Advocate, Leader, Professional